Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
Fast delivery. This is my second order. Good product. Microphone is very good.
This earphone was received brand new as a replacement unit, completely free of charge (even shipping costs), because my other identical earphone had some issues. The store was very understanding, polite, helpful and friendly. i I've bought BaseUs products before and never had any issues, but when i had, they handed it brilliantly. They are very trustworthy, and i'm very happy about their customer service, will continue to buy and recommend them to anyone who asks.
Shipment on average (I bought another phone from another store and arrived earlier). As for the headphones, great! Great Sound, great fitting!
This is second Baseus earphones I've bought (Son lost first one. The same model, but in black). Looks really good and sound good as well. Thanks.
Have arrived extraordinarily fast. Perfect packed. Quality Cable and roll up little. Very very good audio quality for its price. I like that they carry physical volume control independent of the control of the mobile. Active button to answer calls, pass songs and go back. I have tried recording audio and it hears very well. Perfect purchase for your value. Knew the brand in another sector.
Excellent earphone, high-quality loud sound, clear, sent in the original packaging with a business card, worth the money, very satisfied with the purchase.
Tres good sound quality, well packaged product. Seller recommended
Good phone, for 65 reais without shipping, it's worth it, for me it's good. It is not so loud the sound, but it does not have low quality, only the gray part of the handset and the plug is metal, the cable is plastic, but it has quality. Has a button that passes, comes back, pauses and continues the music; and a volume button that slides.
I was after a handset with an excellent value for money, and the Beseus did not disappoint me! The design is very reminiscent of Apple's, but more stylish and with a great cable!! I really liked the sound, I didn't compromise in any style!!!